FAQ's

1. What is Smartecarts?

Ans -: Smartecarts is your online store for smart, affordable, and innovative products. We offer a variety of items across Kitchen, Home & Garden, Electronics & Gadgets, Pets, Kids’ Toys, and Beauty & Self-Care, all selected to make your everyday life easier and more convenient.

2. How does shipping work?

Ans -: We ship directly from trusted global suppliers. Delivery times depend on your location:

  • United States: 3–15 business days

  • United Kingdom: 8–16 business days

  • Australia: 8–18 business days

  • Canada: 10–20 business days

  • Europe: 8–20 business days

  • Other countries: 10–25 business days

You’ll receive a tracking number via email once your order is processed. Multiple items may ship separately depending on supplier locations.

3. How much does shipping cost?

Ans -: Most products qualify for free standard shipping. Any applicable shipping fees will be clearly displayed at checkout.

4. Do you offer order tracking?

Ans -: Yes! You’ll receive a tracking link in your email once your order ships. Tracking updates may take a few days initially.

5. Can I cancel or change my order after placing it?

Ans -: Orders are processed quickly. Contact us at support@smartecarts.com within 12 hours to cancel or change your order. Once shipped, changes cannot be made.

6. What if I receive a damaged or incorrect item?

Ans -: Contact us within 7 days of delivery with your order number and a photo. We’ll send a replacement or issue a refund quickly.

7. Do you accept returns or refunds?

Ans -: Yes! We offer a 15-day return policy for most items. Some items (e.g., personalized, perishable, or hygiene-related) are non-returnable. Refunds are processed within 10 business days of receiving the returned item.

8. Is it safe to shop at Smartecarts?

Ans -: Absolutely! We use SSL encryption and trusted payment gateways like PayPal, Visa, and MasterCard to ensure secure checkout.

9. How is my personal information used?

Ans -: We may use cookies and similar technologies to improve your shopping experience and show relevant ads. Personal information may be shared with advertising partners. You can opt out via browser settings or Global Privacy Control (GPC).

10. Why is my order arriving in separate packages?

Ans -: Products may ship from different suppliers to ensure faster delivery. Each shipment will have its own tracking number.

11. Are there customs, duties, or taxes for international orders?

Ans -: Yes, international orders may incur customs duties, VAT, or import taxes based on your country’s regulations. These are the customer’s responsibility and are not included in the item price or shipping cost.

12. How long does it take to process a refund?

Ans -: Once we receive and inspect your return, refunds are usually processed within 10 business days. Your bank may take additional time to post the refund.

13. Can I change my shipping address after placing an order?

Ans -: We cannot guarantee changes after an order is processed. Please double-check your address at checkout.

14. How do I opt out of marketing emails or targeted ads?

Ans -: You can unsubscribe from marketing emails via the link in any email. For targeted ads, you can opt out using browser settings or Global Privacy Control (GPC).

15. How can I contact customer support?

Ans -:  Email: support@smartecarts.com

  • Response Time: 24–48 hours (Monday–Friday), 10:00 AM–2:00 PM (Saturday & Sunday)

  • Live Chat: Online: “Hi 👋, how can we help you today?” Offline: “Leave your details and we’ll reply within 24 hours.”