FAQs
1. What is Smartecarts?
Smartecarts is an Indian online shopping platform that offers useful, trending, and problem-solving products at competitive prices, delivered across India.
2. Are the products on Smartecarts genuine?
Yes. We work with reliable partners and suppliers to ensure customers receive quality products. Each order goes through basic verification before dispatch.
3. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on selected products and serviceable locations only. COD availability depends on your pin code and order value.
4. Are there any extra charges for COD?
In some cases, additional COD charges may apply. Any such charges will be clearly shown at checkout before you place the order.
5. How long does delivery take?
Orders are typically delivered within 5–7 business days from the date of dispatch. Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.
6. How can I track my order?
Once your order is shipped, tracking details will be shared via email and/or SMS on your registered contact information.
7. What is your return policy?
We offer a 4-Day Easy Return Policy on eligible products. Return requests must be raised within 4 days of delivery and are subject to verification and approval.
8. Which items are not eligible for return?
Customized products, perishable goods, personal care & hygiene items, and products marked as Non-Returnable on the product page cannot be returned.
9. How long does it take to get a refund?
Approved refunds are processed within 7–10 business days after return verification. Refund timelines may vary depending on your bank or payment provider.
10. How will I receive my refund for COD orders?
For Cash on Delivery orders, refunds are processed via bank transfer or store credit, as applicable.
11. Can I cancel my order?
Orders can be cancelled before dispatch only. Once an order is shipped, cancellation is not possible.
12. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images or an unboxing video for assistance.
13. Is my payment information safe?
Yes. All payments are processed through secure and trusted payment gateways. Smartecarts does not store your card, UPI, or bank details.
14. How can I contact customer support?
You can contact us through the following channels:
📧 Email : smartecarts111@gmail.com
💬 WhatsApp Support : Available via our official WhatsApp chat
⏱ Response Time: Within 12–24 working hours .
15. Do you ship all over India?
We ship to most serviceable locations across India. Delivery availability may vary depending on your pin code.
16. Do you offer free delivery?
Yes 😊
We offer Free Delivery on all Orders Above ₹500.
For orders below ₹500, applicable shipping charges (if any) will be clearly shown at checkout before order confirmation.
If you have any questions not listed here, feel free to contact our support team. We’re happy to help! 😊